What is the initial balance on my data SIM?
Your SIM will come prepaid with 1GB (1,024 Mb) of 4G LTE mobile data.
How much is 1GB?
First, it’s worth explaining what each measurement unit is worth:
Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb).
The next measurement up is gigabyte (GB), which is made up of 1,024 Mb.
1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data...
What causes unintentional data use and how do I prevent it?
Some of the most common internet activities that can generate high data use are: prolonged video streaming sessions, online interactive gaming, movie/torrent downloads. Additionally, automatic system, mobile app and cloud updates, photo synchronization and in-browser video/audio auto streaming ca...
How do I refill my Keepgo balance?
There are two ways to add data to your Keepgo balance: Pay-as-you-go and Auto-refill.
With Pay-As-You-Go, you simply add the desired amount of data whenever you run low. We will send you an alert via email and/or text message when your balance falls below 250Mb, 100Mb, or reaches 0Mb. You can add...
What forms of payment can I use to refill data?
You can use Paypal and all major credit cards (Visa, Mastercard, Amex, Discover) to add data to your balance. We also accept payments via iDEAL (for our Dutch customers).
What is Auto-refill and how does it work?
Auto-refill works by adding 1GB of data to your balance when it falls below 100MB. This ensures that you never run out of data and prevents service interruptions.
How do I enable Auto-refill?
You can enable or disable the Auto-refill feature at any time by toggling the On/Off switch in your personal account.
What payment methods does Auto-refill work with?
Auto-refill is available with credit card payments. Please be aware that if you do not have a personal account with Keepgo, auto-refill will not be unavailable to you. In order to be able to enable Auto-refill in your personal account, you must have a credit card linked to your Keepgo account and...
What happens if my Auto-refill payment is refused?
If your auto-refill payment is refused, please make sure that your payment information is correct.
Other common issues we have detected are:
Expired or cancelled payment method
If all required information is updated correctly and your payment still gets refused, please conta...
Will my Keepgo SIM card expire after usage?
Your Keepgo SIM card will never expire. You can use it for all your future trips.
What is the validity period of my data?
Your data will be valid for 1 year from the moment of your last data refill. Any additional refill will extend the validity period of your data to one year.
What happens if I lose my Keepgo SIM/Hotspot?
If you lose your Keepgo SIM/Hotspot you will need to purchase a new SIM/Hotspot.
Please contact Customer Support to receive a discount code to purchase your replacement SIM/Hotspot.
Your remaining data balance will be transferred to your replacement SIM/hotspot.