Help and FAQ

General

5 articles in this Topic

• What is data roaming?
• Why do I need Keepgo internet SIM card or Mobile WiFi Hotspot?
• Can I just use WiFi in a hotel or a cafe?
• Is my Keepgo WiFi network secure?
• What is MyAccount?

GoFi Plan

16 articles in this Topic

• How I can start using lines on GoFi Europe USA plan?
• Is the GoFi Europe USA plan prepaid?
• How do I activate a line on GoFi Europe USA plan
• How much data can I use every month?
• What if I use more than 1GB of data per month?
• What’s the billing period for my line(s)?
• What is Bill Protection?

See all articles in GoFi Plan →

Products

4 articles in this Topic

• What is Mobile Hotspot?
• What are the benefits of Keepgo mobile WiFi hotspot?
• What is the difference between internet SIM card and Mobile WiFi Hotspot?
• How does Mobile Hotspot work?

Coverage

2 articles in this Topic

• Which countries are covered by the Keepgo service?
• Does Keepgo assure 100% coverage in the area I am traveling to?

Shipping

2 articles in this Topic

• How far in advance should I order?
• Do you ship to my country?

Lifetime Plan

12 articles in this Topic

• What is the initial balance on my data SIM?
• How much is 1GB?
• What causes unintentional data use and how do I prevent it?
• How do I refill my Keepgo balance?
• What forms of payment can I use to refill data?
• What is Auto-refill and how does it work?
• How do I enable Auto-refill?

See all articles in Lifetime Plan →

Activation and Usage

18 articles in this Topic

• How can I test the products before my departure?
• What data speeds will I get with Keepgo?
• How do I activate my SIM card?
• Where can I find my SIM card serial number (ICCID)?
• What is my phone number?
• What does Keepgo SIM 3-in-1 Kit include?
• Can I receive my money back if I am not satisfied with the service?

See all articles in Activation and Usage →

Referral Program

7 articles in this Topic

• How does Referral Program work?
• Do referral codes only work with first time buyers?
• Do I have to be a Keepgo customer before joining the program?
• How do I know when someone uses my referral code?
• My friend received their referral discount- where is my bonus?
• Is there a limit on how many times I can share my referral link?
• Will my free data credit ever expire?

API SIM Cards

16 articles in this Topic

• What is the Keepgo API SIM?
• What are the benefits of the API SIM?
• How does it work?
• Which countries are covered?
• What cellular technologies does API SIM support?
• What SIM sizes can i order?
• What devices does the API SIM support?

See all articles in API SIM Cards →

Smartwatch FAQ

14 articles in this Topic

• How do I activate my SIM card?
• How can I configure my smartwatch to work with smartwatch SIM card?
• How can I create Keepgo account?
• How do I add my Smartwatch SIM to my Keepgo account?
• What are the benefits of Keepgo account?
• Where can I find my SIM card serial number (ICCID)?
• Where can I find my phone number?

See all articles in Smartwatch FAQ →