Help and FAQ

• What is the Lifetime Prepaid Plan?
• What is the initial balance on my data SIM?
• How do I refill my Keepgo balance?
• What forms of payment can I use to refill data?
• What is Auto-refill and how does it work?
• How do I enable Auto-refill?
• What is the Lifetime Bill Protection?

See all articles in Lifetime Prepaid Plan →

• How I can start using lines on GoFi Prepaid Plan?
• Is the GoFi plan really Prepaid?
• How do I activate a line on GoFi Prepaid Plan?
• How much data can I use every month?
• What if I use more than 1GB of data per month?
• What’s the billing period for my line(s)?
• What is the GoFi Bill Protection?

See all articles in GoFi Prepaid Plan →

• How can I test the products before my departure?
• How much is 1GB?
• What data speeds will I get with Keepgo?
• What causes unintentional data use and how do I prevent it?
• How do I activate my Keepgo SIM/Hotspot?
• Do I have a phone number?
• Can I receive my money back if I am not satisfied with the service?

See all articles in Activation and Usage →

• What is data roaming?
• Why do I need Keepgo internet SIM card or Mobile WiFi Hotspot?
• Can I just use WiFi in a hotel or a cafe?
• Is my Keepgo WiFi network secure?
• What is MyAccount?
• What happens if I lose my Keepgo SIM/Hotspot?
• Does Keepgo require any personal identification documents?

See all articles in General →

• What is Mobile Hotspot?
• What are the benefits of Keepgo mobile WiFi hotspot?
• What is the difference among eSIM, physical SIM card and Mobile WiFi Hotspot?
• How does Mobile Hotspot work?
• The charger plug is not usable in my country. Can I have a replacement?
• What is the meaning of the different indicator lights (colors/flashing)?

• Which countries are covered by the Keepgo service?
• Does Keepgo assure 100% coverage in the area I am traveling to?

• What is Keepgo prepaid eSIM?
• What devices work with Keepgo eSIM?
• How can I purchase Keepgo eSIM?
• What countries are covered by Keepgo eSIM?
• How many profiles may I download?
• What data packages are available for Keepgo eSIM?
• How can I find out my current data balance?

See all articles in Keepgo eSIM →

• How do I set up eSIM on Google Pixel 3/Google Pixel 4?
• How do I set up eSIM on IOS device?
• How do I setup eSIM on my Android device?
• How do I setup eSIM on Windows 10 computers?
• How to setup eSIM on Samsung Galaxy S20 / S20+ / S21 / S21+ devices?

• Can I use Keepgo eSIM in Albania ?
• Can I use Keepgo eSIM in Andorra?
• Can I use Keepgo eSIM in Australia?
• Can I use Keepgo eSIM in Austria?
• Can I use Keepgo eSIM in Belgium?
• Can I use Keepgo eSIM in Bulgaria?
• Can I use Keepgo eSIM in Cambodia?

See all articles in What countries are covered by Keepgo eSIM? →

• How far in advance should I order?
• Do you ship to my country?

• Can I make and receive regular phone calls using Keepgo?
• Can I send/get SMS using Keepgo?
• Can I get permanent phone number using Keepgo?
• Can I port my phone number into TextNow?
• How can I use my Line for WhatsApp’s registration/verification?
• Why do I need apps like TextNow?
• How do I know if TextNow works in my country?

See all articles in Phone number and SMS →

• How does Referral Program work?
• Do referral codes only work with first time buyers?
• Do I have to be a Keepgo customer before joining the program?
• How do I know when someone uses my referral coupon code?
• Is there a limit on how many times I can share my referral link?
• Will my free data credit ever expire?
• Can we refer each other in Keepgo Referral Program?

See all articles in Referral Program →