Help and FAQ

Lifetime Prepaid Plan

12 articles in this Topic

• What is the initial balance on my data SIM?
• How do I refill my Keepgo balance?
• What forms of payment can I use to refill data?
• What is Auto-refill and how does it work?
• How do I enable Auto-refill?
• What is the Lifetime Bill Protection?
• How to turn ON Bill Protection?

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GoFi Prepaid Plan

18 articles in this Topic

• How I can start using lines on GoFi Prepaid Plan?
• Is the GoFi plan really Prepaid?
• How do I activate a line on GoFi Prepaid Plan?
• How much data can I use every month?
• What if I use more than 1GB of data per month?
• What’s the billing period for my line(s)?
• What is the GoFi Bill Protection?

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Activation and Usage

26 articles in this Topic

• How can I test the products before my departure?
• How much is 1GB?
• What data speeds will I get with Keepgo?
• What causes unintentional data use and how do I prevent it?
• How do I activate my SIM card?
• Where can I find my SIM card serial number (ICCID)?
• Do I have a phone number?

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General

14 articles in this Topic

• What is data roaming?
• Why do I need Keepgo internet SIM card or Mobile WiFi Hotspot?
• Can I just use WiFi in a hotel or a cafe?
• Is my Keepgo WiFi network secure?
• What is MyAccount?
• What happens if I lose my Keepgo SIM/Hotspot?
• Can I switch from GoFi Prepaid Plan to Lifetime Prepaid Plan?

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Hotspot vs. SIM card

5 articles in this Topic

• What is Mobile Hotspot?
• What are the benefits of Keepgo mobile WiFi hotspot?
• What is the difference between internet SIM card and Mobile WiFi Hotspot?
• How does Mobile Hotspot work?
• What is the meaning of the different indicator lights (colors/flashing)?

Coverage

3 articles in this Topic

• Which countries are covered by the Keepgo service?
• Does Keepgo assure 100% coverage in the area I am traveling to?
• Does Keepgo assure 100% coverage in the area I am traveling to?

Keepgo eSIM

21 articles in this Topic

• What is Keepgo prepaid eSIM?
• What devices work with Keepgo eSIM?
• How can I purchase Keepgo eSIM?
• What countries are covered by Keepgo eSIM?
• How many profiles may I download?
• What data packages are available for Keepgo eSIM?
• How can I find out how much data I have used?

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eSIM setup guide

5 articles in this Topic

• How do I set up eSIM on Google Pixel 3/Google Pixel 4?
• How do I set up eSIM on IOS device?
• How do I setup eSIM on my Android device?
• How do I setup eSIM on Windows 10 computers?
• How to setup eSIM on Samsung Galaxy S20 / S20+ / S21 / S21+ devices?

What countries are covered by Keepgo eSIM?

69 articles in this Topic

• Can I use Keepgo eSIM in Albania ?
• Can I use Keepgo eSIM in Andorra?
• Can I use Keepgo eSIM in Australia?
• Can I use Keepgo eSIM in Austria?
• Can I use Keepgo eSIM in Belgium?
• Can I use Keepgo eSIM in Bulgaria?
• Can I use Keepgo eSIM in Cambodia?

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Shipping

2 articles in this Topic

• How far in advance should I order?
• Do you ship to my country?

Phone number and SMS

9 articles in this Topic

• Can I make and receive regular phone calls using Keepgo?
• Can I send/get SMS using Keepgo?
• Can I get permanent phone number using Keepgo?
• Can I port my phone number into TextNow?
• How can I use GoFi/Lifetime for WhatsApp’s registration/verification?
• Why do I need apps like TextNow?
• How do I know if TextNow works in my country?

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Referral Program

8 articles in this Topic

• How does Referral Program work?
• Do referral codes only work with first time buyers?
• Do I have to be a Keepgo customer before joining the program?
• How do I know when someone uses my referral coupon code?
• My friend received their referral discount- where is my bonus?
• Is there a limit on how many times I can share my referral link?
• Will my free data credit ever expire?

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