How do I activate my SIM card?
Go to keepgo.com/activate and enter your SIM card ICCID and your email address.
How can I configure my smartwatch to work with smartwatch SIM card?
To configure your smartwatch visit our smartwatch setup guide.
How can I create Keepgo account?
You can create Keepgo account here.
How do I add my Smartwatch SIM to my Keepgo account?
Your Smartwatch SIM will be automatically added to your Keepgo account if you activate it with the same email you use to login to your account.
What are the benefits of Keepgo account?
Keepgo account allows you to access your personal cabinet to see the list of all your Keepgo products, check remaining data balance, refill data balance and setup auto-refill option to ensure you never run out of data.
Where can I find my SIM card serial number (ICCID)?
The ICCID is the number printed on the SIM card. You can use the last six numbers instead of the whole number as it is quite long.
Where can I find my phone number?
Your Smartwatch SIM phone number will be sent to you in the activation email.
What does Keepgo Smartwatch SIM kit include?
Your package will include:
Nano-sized Smartwatch SIM card
Credit card-sized multi SIM card holder that fits in any wallet
Micro and Standard SIM card adapters to fit in any device
SIM card Ejector tool
Can I get a Micro or a Nano SIM card?
Yes. You have a Nano SIM card with the adapter set for Micro and Standard SIM card sizes.
How much data does my smartwatch use?
Data consumption depends on many factors such as the type of device, settings and functionality. A simple smartwatch with a GPS tracker typically consumes less than 50 MB per month. More advanced models that allow video streaming or web surfing may consume significantly more data.
Will I be able to make calls using Keepgo Smartwatch Data SIM card?
With Keepgo Smartwatch Data SIM card, you will be able to make calls using popular VoIP platforms like Skype or Viber. You will not be able to make regular phone calls.
Can I receive my money back if I am not satisfied with the service?
Yes! No questions asked! If you are not happy with your SIM card and have not used any data in your subscription you may get a refund. For more information, please refer to our refund policy
Does Keepgo assure 100% coverage in the area I am traveling to?
Keepgo collaborates with the major carriers worldwide to make sure that you receive the best connection available to you. Most of the largely populated areas have great cellular signal and your mobile device will work without any disruptions. However, there is a number of factors that can prevent...
Which countries are covered by the Keepgo service?
Keepgo provides service in the following more than 100 countries (listed alphabetically):
Albania, Algeria, Anguilla, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bermuda, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Chile, China, Colombia, Cost...