GoFi Prepaid Plan

  • How I can start using lines on GoFi Prepaid Plan?

    You have to activate the line(s) before usage. No usage is possible without activation. Please, browse to keepgo.com/activate.
  • Is the GoFi plan really Prepaid?

    This is a monthly plan with $8 (€7.50) per GB*, $8/GB for data used after that + unlimited data after $64 (€52.62) paid in a month. When the balance falls below 100MB, 1GB of data is automatically added to your line for the same price. *Ordering the GoFi line, you also get a coupon code for free...
  • How do I activate a line on GoFi Prepaid Plan?

    To activate your GoFi Europe USA SIM card or Hotspot, go to keepgo.com/activate and find the "Add a new line" menu item. Enter your line ID (last 8 numbers printed on the rear side of your SIM card/Keepgo hotspot) and click "Add". The Line is added to your GoFi Europe USA plan.
  • How much data can I use every month?

    You can use as much data as you want. 1GB is added to your balance at the start of the month. Every time your balance falls below 100MB we add another 1GB to your line automatically. Once you've used 8GB of data in a month, your data charge is capped at $64 for the rest of the month, but you con...
  • What if I use more than 1GB of data per month?

    If you use more than 1GB per 1 month, you will be automatically charged $8 (€7.50) and 1GB of data will be added to your GoFi line when your data falls below 100MB. Once you've used 8GB in a month, your data charge is capped at $64 for the rest of the month, but you continue to get full-speed da...
  • What’s the billing period for my line(s)?

    The billing period is one calendar month starting on the 1st of the month and going until the last day of the same month. On the 1st day of every month, you are charged $8(€7.50) and 1GB is added to your line. The payment method is charged according to the currency specified in your Personal Acco...
  • What is the GoFi Bill Protection?

    Bill Protection protects you from excessive charges by setting a limit on how much is charged to your account per month. We will not charge you more in a month than your Bill Protection amount. When you reach 100% of the Bill Protection amount, the Unlimited data mode is enabled and you can conti...
  • How Bill Protection is calculated for my GoFi Prepaid Data lines?

    Bill Protection is activated automatically for your lines. The amounts depend on the number of GoFi Prepaid Data lines in your account. The Bill protection cost for 1 GoFi line is set at $64 (€52.62) for (8GB). If you have more than 1 line then the Bill Protection is calculated according to this...
  • Can I test my lines before going abroad?

    Yes, we recommend testing your line before going abroad by browsing to www.keepgo.com/test. Make sure you browse from the device with the Keepgo SIM card inside or you are connected by WiFi to the Keepgo hotspot. If you are using the Keepgo SIM card in your own device do the following: Make sure...
  • How do I refill data on my GoFi Prepaid Plan lines?

    Data is automatically refilled whenever your data balance falls below 100 MB. There’s no need to top-up on your own every time you run out of data.
  • Does each of my lines have its own data balance?

    Yes, each line from your GoFi Europe USA plan has its own balance - 1GB of data for $8 (€7.50) is added at the beginning of each month and then every time 1GB is added when you run out of data. Unless Bill Protection kicks in.
  • Can I set Bill Protection amount manually?

    No. Bill Protection is automatically calculated based on the number of active GoFi Europe USA lines. It cannot be increased or reduced. Bill protection is calculated according to this formula $96(€86.56) + number of lines multiplied by $24(€21.64). So, the Bill Protection cost for 1 GoFi Europe U...
  • Can I transfer unused data to the next month?

    No. On the 1st day of every month, you are given 1GB of data that is valid till the end of the month. When there is less than 100MB of data remaining, the balance of your line is refilled with 1GB of data automatically. Once you've used 8GB of data in a month, your data charge is capped at $64 f...
  • Can I pause GoFi prepaid line?

    Yes. To pause your GoFi line simply switch to Lifetime plan*. You will suspend the monthly charge and will be able to return to GoFi plan at a later time. Please keep in mind, that if you switch plan, you will lose the remaining data on your balance. *If you switch to Lifetime plan your GoFi Eur...
  • How to cancel GoFi line?

    You can always cancel the monthly subscription in your Keepgo personal account at https://myaccount.keepgo.com/ Navigate to User profile > Go to My Plans menu> GoFi plan> Cancel Line.
  • I reached Bill Protection. How can I continue using the Line?

    Once you have used 8GB of data in a month, the Unlimited data mode is automatically enabled. It means you can continue using the same high-speed data connection of your GoFi lines without the need to pay extra during this month. When you use 30GB in a month, the Slow Down mode is enabled. There ...
  • What is the GoFi Prepaid Plan?

    GoFi is an $8/GB prepaid data plan which gives you every additional 1GB of data for another $8, and Unlimited Data mode after using 8GB in a month. After the Unlimited Data mode is turned on, you continue using the same high-speed mobile data without any extra payments during the month when you s...