How can I test the products before my departure?

To verify your Keepgo products are up and running, please ensure you have configured them correctly and you are within a coverage country for your plan. To find out the countries covered by your SIM/eSIM/Keepgo Hotspot plan kindly follow the steps here

• If you have a Keepgo SIM, please make sure you followed the instructions on our website - https://www.keepgo.com/pages/sim_install (if you use the SIM with another device (hotspot/tablet etc.), please contact support and let us know its exact model so we could provide you with proper instructions - support@keepgo.com);

• If you have a Keepgo Hotspot, then just make the hard reset. All the settings are set as default on the Keepgo hotspot, so you can ensure that the required configurations will be working after the hard reset.
To reset the hotspot, turn it ON and hold down the WPS and the Power buttons simultaneously until it restarts. The buttons are located at the top side of the device. For a clear guide go to the FAQ here.

• If you have a Keepgo eSIM, please make sure Keepgo eSIM is set as your main cellular data plan for Mobile Data usage. Make sure Mobile Data & Data Roaming is enabled & Wi-Fi turned OFF, then you can surf the internet with your new Keepgo plan.
To set up your eSIM, please follow the instructions on our website - https://faq.keepgo.com/kb/esim-setup-guide

If you experience any connection issue please contact our support- support@keepgo.com