Activation and Usage

  • How can I test the products before my departure?

    To verify your Keepgo products are up and running, please ensure you have configured them correctly. • If you have a Keepgo SIM, please make sure you followed the instructions on our website - https://www.keepgo.com/pages/sim_install (if you use the SIM with another device (hotspot/tablet etc.),...
  • How much is 1GB?

    First, it’s worth explaining what each measurement unit is worth: Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb). The next measurement up is gigabyte (GB), which is made up of 1,024 Mb. 1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data...
  • What data speeds will I get with Keepgo?

    You will be able to enjoy 4G/LTE speeds on Keepgo-supported networks around the world. 5G is not available yet but may be achieved with certain eSIM bundles in some locations. Please note that such factors as your location, device’s model, and weather may affect the data speed and connection qua...
  • What causes unintentional data use and how do I prevent it?

    Some of the most common internet activities that may cause high data usage are: automatic system, mobile app, and cloud updates; prolonged video streaming sessions; online interactive gaming; movie/torrent downloads; photo synchronization and in-browser video/audio auto streaming. To learn more ...
  • How do I activate my Keepgo SIM/Hotspot?

    If you have Keepgo SIM/Hotspot, go to keepgo.com/activate> find Add a New Line option at the left sidebar and then click on "I have a regular SIM card or Hotspot and want to activate it." Provide the Line ID (the last 8 digits of the number printed on your SIM/the last 8 digits of the number ...
  • Do I have a phone number?

    To get a free* phone number that can be used for regular phone calls/texting, download TextNow or its alternative apps. This number can also be used for WhatsApp, Viber, Facetime or any other platforms registration/verification. How to use Keepgo in combination with Google Voice and TextNow go t...
  • Can I receive my money back if I am not satisfied with the service?

    Yes! No questions asked! We offer a Lifetime Money Back Guarantee for our products and services - https://www.keepgo.com/pages/refund-policy. If you are experiencing technical difficulties, don't hesitate to get in touch with customer support before requesting a refund - support@keepgo.com (or u...
  • Can I get a Micro or a Nano SIM card?

    Yes. You will receive a Nano SIM card with the adapter set for Micro and Standard SIM sizes.
  • Can I use Keepgo SIM/eSIM with a locked phone? How can I find out if my phone is carrier locked or not?

    Keepgo SIM or eSIM cannot be used with a locked phone. Please consider purchasing Keepgo Mobile WiFi Hotspot if your phone is carrier locked. If you are unsure if your phone is carrier locked or not, you may easily check this by following the steps below. How to Check Locked/Unlocked Status on ...
  • What kind of devices can I connect to my Keepgo WiFi hotspot?

    You can connect any WiFi - enabled device to your Keepgo WiFi hotspot.
  • How many devices can I connect to my Keepgo WiFi hotspot?

    Depending on which hotspot you have you can connect anywhere to 15 devices.
  • How do I configure my Keepgo WiFi hotspot?

    You do not need to configure your Keepgo WiFi hotspot as It comes pre-configured with Keepgo APN settings. Just turn it on, and you are connected!
  • How do I edit the APN settings on my Keepgo SIM?

    Please follow the steps below to edit the APN settings on your mobile device For Android devices: 1. Go to Settings 2. More / Network & Internet / Connections 3. Mobile Networks 4. Access Point Names Create a new APN profile as listed below APN: internet.keepgo.com Username and Password: ...
  • Can I use the hotspot (tethering) option on my mobile device with Keepgo SIM card?

    Tethering works in most countries with most mobile device models. Because it depends on the local provider and the specific device model we cannot guarantee it will work everywhere. On the other hand our mobile wifi hotspot does work everywhere. If you are planning to travel with several WiFi-ena...
  • How do I know if my data credit is about to run out?

    You will be notified via text message and email when data usage on your SIM exceeds 75% of your credit. You will receive another text message/email, when the data usage reaches the 90%.
  • How do I charge my WiFi Hotspot?

    You may charge your WiFi hotspot by connecting it to a power outlet using the USB cable included in the package. A fully charged battery will last for about 7 hours active usage time or 13 hours standby time with WiFi on
  • How to activate Data Roaming?

    On an Android device, take the following steps: Tap Settings, then choose Connections; Select Mobile Networks; Tap the switch to activate or deactivate Data Roaming. For iOS users: Tap on Settings > Cellular (or Mobile Data, depending on the country); Under Cellular Data Options, toggle Data...
  • How to change the SSID (Wireless Network Name) and the Password* (or Key) of Keepgo WiFi hotspot?

    Connect to the hotspot via any WiFi enabled device and open http://mobile.hotspot (or http://192.168.1.1 or http://192.168.0.1) in your browser. The default username and password is “admin”. On the main menu of the web interface find Settings and open WiFi Settings. Provide the network name in t...
  • How to manually choose required Network on the Keepgo hotspot?

    Connect to the hotspot via any WiFi enabled device and open http://mobile.hotspot (or http://192.168.1.1 or http://192.168.0.1) in your browser. The default username and password is “admin”. On the main menu of the web interface find Settings> open Network mode settings. Choose Manual and fin...
  • How to manually choose the required network on Keepgo SIM card or eSIM?

    On Android smartphone: Go to Settings; Choose Mobile Networks (if your device is running Android Lollipop, you will need to choose More Networks, then Mobile Networks); Choose Network Operators; Disable Automatic search and choose the required network from the list. On iOS devices: Press Settin...
  • How to turn ON/OFF the Keepgo WiFi hotspot?

    Find a Power button on the top of the hotspot and hold it down for at least 3 seconds to turn it On/Off*.
  • I have tested the hotspot at home and it worked. Now I am in another country and I have no connection. What should I do?

    The first thing which is helpful to do is resetting the hotspot. Hold down both the WPS and Power button simultaneously for at least 3 seconds and give it a try. If there still will be an issue, check the APN settings via the web interface of the hotspot. Connect to the hotspot via any WiFi enab...
  • My device says the Keepgo hotspot has "weak security". What can I do about it?

    Currently IOS devices require WPA2 or higher security types. You can set your Keepgo hotspot to WPA2 via the web interface of the router. Please connect to the hotspot via any WiFi enabled device, open a browser and enter http://mobile.hotspot, http://192.168.1.1 or http://192.168.0.1 in the add...