I have tested the hotspot at home and it worked. Now I am in another country and I have no connection. What should I do?
The first thing which is helpful to do is resetting the hotspot. Hold down both the WPS and Power button simultaneously for at least 3 seconds and give it a try. If there still will be an issue, check the APN settings via the web interface of the hotspot.
Connect to the hotspot via any WiFi enabled device and open http://mobile.hotspot (or http://192.168.1.1 or http://192.168.0.1) in your browser. The default username and password is “admin”.
Go to Settings> Profile Management. In the input fields:
Username: leave blank
Password: leave blank
Save settings, reboot the device and start surfing. In case of any issues or concerns please contact our Customer Support Team via email (firstname.lastname@example.org) or chat on our website.