My hotspot was working when being tested before but it is not connected now. What should I do?

STEP 1:

The first thing that is easy and helpful to do is to reset the hotspot.

1. Hold down both the WPS and Power buttons simultaneously for at least 3 seconds to do a hard reset on the black hotspot or click the reset button on the back for the white hotspot. Use the images below for reference.
2. Test the connection on your device again.

BLACK HOTSPOT  

WHITE HOTSPOT

STEP 2:

If there is still an issue after step 1, then check the APN settings via the web interface of the hotspot. See the steps below:

1. Turn on the hotspot device.
2. Make sure you have disconnected your mobile device/laptop from your home Wi-Fi. Now connect your mobile device/laptop to the Keepgo hotspot's Wi-Fi (e.g. Keepgo_0DBA) only.
3. They will be no connection or a captive page may pop-up, Don't worry, just continue to use it without the internet for the next step.
4. Open your web browser and input any of the links below or input the IP address written underneath the hotspot device beneath the battery: http://mobile.hotspot or http://192.168.1.1 or http://192.168.0.1 or http://mw41.home/index.html or http://tplinkmifi.net (for TP-Link model) or 192.168.8.1 (for Huawei model) in your browser and it should take you to a new setup page
5. When the setup page opens, go to the top corner and click on Login                                                                                                         
6. Use the Log-in credentials below:

• Username: admin
• Password: admin

5. Go to Settings>> Click Profile Management                                                                                                                                                                                                                                                                                                                                                                             

6. On the new page, edit the current profile or create a new one and input the fields below:

For hotspot SIM starting with 8937, if the APN isn't plus click on Create NEW:
Create a new profile with the details below.
Profile Management: plus (D)
Name: plus
APN: plus
Dial Number: 99#
Auth (Protocol): NONE
Username: leave blank
Password: leave blank
Click SAVE to save the new setup, and select *Set Default to set the new APN as default, reboot the device, and start surfing the internet. See the image below for reference.                                           **

For hotspot SIM starting with 8934:
Edit/Create a new profile with the details below.
Name: Keepgo
APN: internet.keepgo.com
Dial Number: 99#
Auth (Protocol): NONE
Username: leave blank
Password: leave blank
Click SAVE to save the new setup, and select *Set Default** to set the new APN as default, reboot the device, and start surfing the internet. See the image below for reference.

******In case of any issues or concerns please contact our Customer Support Team via email (support@keepgo.com) or chat on our website.