What are the steps to transfer eSIM to a new device?

The eSIM QR code is unique and can only be used once. It is tied to a specific device and cannot be transferred to a new device. In case you have lost or changed your phone, or if you have reset it, you will need a new eSIM Line.

Starting from 1/1/2024, Keepgo now supports the transfer of eSIM to a new device. We offer a new eSIM in the same bundle plan and with the same data balance. For more information on how to get new eSIM and transfer to a new device, please contact our support team.

** Please note that an eSIM line which was deactivated with 0 balance or had under 100MB will not be support to transfer to a new line.

Mar 28, 2024

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