What happens if my Auto-refill payment is refused?

If your auto-refill payment is refused, please make sure that your payment information is correct.

Other common issues we have detected are:

  • Expired or cancelled payment method
  • Insufficient credit
  • Bill protection allowance is less than the Auto-refill amount

If all required information is updated correctly and your payment still gets refused, please contact your credit card company to get this sorted out. Your Auto-refill option (along with the Bill Protection option) will be automatically disabled and will have to be reactivated once the issue gets resolved.

Jan 1, 2024

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