What is the initial balance on my data SIM?
Your SIM will come prepaid with 1GB (1,024 Mb) of 4G LTE mobile data.
How do I refill my Keepgo balance?
There are two ways to add data to your Keepgo balance: Pay-as-you-go and Auto-refill.
With Pay-As-You-Go you simply add the desired amount of data whenever you run out of it. We will send you an alert via email when your balance falls below 250Mb, 100Mb, or reaches 0Mb.
To add more data to your...
What forms of payment can I use to refill data?
You can use Paypal and all major credit cards (Visa, Mastercard, Amex, Discover) to refill your balance.
To refill via iDEAL or Bancontact please set the currency in your account to EURO.
What is Auto-refill and how does it work?
Auto-refill works by adding data to your balance automatically when it falls below 100MB. This ensures that you never run out of data and prevents service interruptions.
How do I enable Auto-refill?
You can enable or disable the Auto-refill feature at any time by toggling the On/Off switch in your personal account on our website - https://myaccount.keepgo.com/
What is Bill Protection?
When the Auto-Refill option is ON, you can also activate Bill Protection. It allows you to control your data usage and prevent excessive charges.
With Bill Protection, a charge couldn’t be more than the amount you set personally. You will be notified when you reach 85% and 100% of the Bill Prote...
How to turn ON Bill Protection?
After you enabled the Auto-Refill option by clicking on the button in front of “Auto-Refill” on your Line’s managing panel, you can also turn ON Bill Protection. Choose the required amount of data you’d like to be added to your balance automatically when the data is run out and set the maximum am...
What payment methods does Auto-refill work with?
Auto-refill is available with credit card payments. Please be aware that if you do not have a personal account with Keepgo, auto-refill will not be unavailable to you. In order to be able to enable Auto-refill in your personal account, you must have a credit card linked to your Keepgo account and...
What happens if my Auto-refill payment is refused?
If your auto-refill payment is refused, please make sure that your payment information is correct.
Other common issues we have detected are:
Expired or cancelled payment method
If all required information is updated correctly and your payment still gets refused, please conta...
Will my Keepgo SIM card expire after usage?
Your Keepgo SIM card will never expire. You can use it for all your future trips.
You just need to refill at least once a year.
What is the validity period of my data?
Your data will be valid for 1 year from the moment of your last data refill. Any additional refill will extend the validity period of your data to one year.