The eSIM QR code is unique and can only be used on the same device it was registered the first time.
If you have lost or changed your device or removed the eSIM accidently, you need to purchase a new one. We will support transfer the unused data to your new line. You can contact us via chat on our website - https://www.keepgo.com/ or email support@keepgo.com and we will assist you with any issue.
** Please note that an eSIM line which was deactivated with 0 balance or had under 100MB will not be support to transfer to a new line.
Mar 28, 2024