General

  • What is data roaming?

    Data roaming occurs when you use data connection outside of your carrier's coverage zone. Your mobile network can make substantial charges for roaming outside of your network coverage zone and you may end up with an enormous bill without realizing it.
  • Why do I need Keepgo internet SIM card or Mobile WiFi Hotspot?

    Keepgo Mobile WiFi Hotspot or Data SIM card is a convenient and affordable way to have data connectivity for your phone, tablet, laptop, or any other mobile device. Keepgo internet SIM or Mobile Hotspot is a much more affordable solution to connect to the Web while traveling internationally.
  • Can I just use WiFi in a hotel or a cafe?

    The most obvious way to minimize or eliminate data roaming fees is use only WiFi. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are sitting in an internet cafe or a hotel lobby (remember t...
  • Is my Keepgo WiFi network secure?

    No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you’ll never have to worry about questionable public WiFi networks and information leaks.
  • What is MyAccount?

    My Account is your personal page at Keepgo, where you can manage your lines, track your data usage, cancel lines when needed, etc.
  • Can I switch from GoFi Europe USA plan to Lifetime data plan?

    Yes. You can make a switch at your Personal Account. Go to Lines> More Details option at your Line’s managing panel> Switch Plan. Please keep in mind that when you switch a line to the Lifetime plan your GoFi Europe USA data does not transfer over. Your Line will be automatically refilled w...
  • Can I switch back from Lifetime to GoFi Europe USA plan?

    Yes, but keep in mind that if you switch your line from Lifetime to GoFi Europe USA plan, your Lifetime data won’t transfer over. You will be billed a monthly payment for GoFi Europe USA plan and 1GB of monthly data will be added to your GoFi Europe USA line.
  • How to reset to default settings Keepgo hotspot (black model)

    Hold both “Power” and “WPS” keys simultaneously for 4-6 seconds. All LED indicators will flash blue 4 times to indicate that the device has been reset to factory mode.
  • I use TextNow. What will happen to my phone number when I switch plan?

    Your TextNow phone number will still be active and can be used for both GoFi and Lifetime plans.
  • Will the SIM Card work with my mobile device?

    Keepgo Data SIM card works with compatible unlocked GSM phones, tablets, or hotspots, including: iPhone, IPad, Samsung Galaxy, Nexus, LG, etc.